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Why did deleteing contacts from the cloud delete them from our device?
vwt3
Member

Made space in cloud buy deleting all,space was full (5GB),when doing so it erased all contacts from wife's Samsung Galaxy 6. Should it of erased all her contacts off her phone?. The reason I ask is that I did the same on my cloud, iPhone 6 but did not lose any contacts off my phone. A little confused and a mad wife.. Chris 

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Re: Samsung Galaxy S®6,erased contacts from cloud
vzw_customer_support
Customer Support

Oh no! That’s certainly not what I like to see, vwt3. When you logged into My Verizon to access the Cloud, did you use a mobile number to be sure you were accessing the right line’s Cloud content? Each line has its own My Verizon log in to ensure that personal details, like Verizon Messages and Verizon Cloud content, are kept separate. If you log back into the Cloud under your wife’s line, there should be a Trash Can https://www.verizonwireless.com/support/knowledge-base-124272/ that you can select to restore contacts from deletion. Were you trying to free up storage for her line or your line?


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Samsung Galaxy S®6,erased contacts from cloud
vzw_customer_support
Customer Support

Oh no! That’s certainly not what I like to see, vwt3. When you logged into My Verizon to access the Cloud, did you use a mobile number to be sure you were accessing the right line’s Cloud content? Each line has its own My Verizon log in to ensure that personal details, like Verizon Messages and Verizon Cloud content, are kept separate. If you log back into the Cloud under your wife’s line, there should be a Trash Can https://www.verizonwireless.com/support/knowledge-base-124272/ that you can select to restore contacts from deletion. Were you trying to free up storage for her line or your line?


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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