Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why does Backup assistant keep repeating my information?
SLAB42
Member

Anyone run into this problem? I update my phone contacts and then hit back it up and then I'm getting repeated info. like "John Smith Smith". I have attempted to go online and update the contacts list via this route and then sync it back to my phone and yet eventually the old information creeps back into my phone and on the online version. There seems to be no way of correcting my contacts when the info. changes. It still wants to use info. from like 2002!

What gives here?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Backup Assistant Keeps repeating my info. I.E "John Smith Smith"
vzw_customer_support
Customer Support

SLAB42, we don't want this to be an ongoing problem for you. Which make/model phone do you have? Meanwhile, here's more details regarding how to manage your contacts online at our website: http://vz.to/WNJMeV

LasinaH_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: Backup Assistant Keeps repeating my info. I.E "John Smith Smith"
vzw_customer_support
Customer Support

SLAB42, we don't want this to be an ongoing problem for you. Which make/model phone do you have? Meanwhile, here's more details regarding how to manage your contacts online at our website: http://vz.to/WNJMeV

LasinaH_VZW
Follow us on Twitter @VZWSupport

0 Likes