Why has the Cloud stopped working?

Called tech support, gave them all my info, zip, Galaxy S5, list ny cloud, lost my 4G, POOR to no internet connectivity, poor phone signal/quality, I've been with Verizon since @2006 and everything is not as good as it used to be and raising allot of questions for me now " Is this worth all this trouble going forward?

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Re: Why has the Cloud stopped working?
Customer Service Rep

Having your information safely stored in the Cloud is key, Chrissy8759. When did you first notice this issue? What was the end result of contacting Technical Support? We want to keep you as a valued Verizon Wireless customer and are here to help.

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