Thank you for bringing this to our attention, walts1969 and I want to be sure we get the cloud working properly for you. It is important to us we give you the ability to transfer all of the important information you have. Let's get to work on this together.
What is the make/model of the phone? What steps have you taken to complete the transfer so far? Are you receiving any error messages when attempting the back up or transfer? Please provide a few additional details and we will be happy to continue assisting.
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