Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Why have cloud when it wont up load photos to a new phone

I got a new phone and cloud wont transfer my pictures to my new phone.  Whats the point in paying for it!!

Labels (1)
Re: Why have cloud when it wont up load photos to a new phone
Customer Service Rep

Thank you for bringing this to our attention, walts1969 and I want to be sure we get the cloud working properly for you. It is important to us we give you the ability to transfer all of the important information you have. Let's get to work on this together.

What is the make/model of the phone? What steps have you taken to complete the transfer so far? Are you receiving any error messages when attempting the back up or transfer? Please provide a few additional details and we will be happy to continue assisting.

Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!