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Why is Verizon Cloud not displaying all the files I've backed up?

I've gone through the backup procedure using Verizon Cloud on my iMac and this appeared to go well, at least in monitoring the backup process stage.  About 40GB of files were backed up.  However, Cloud is only showing about 9GB of my backed up files (e.g., about 600 songs of 4000 and some pictures appear to be missing as well).  I don't know how to correct this.  Thanks for any help.

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