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Why is Verizon billing customers for Cloud services?
JOHOSAFAT
Member

verizon billing people for cloud after promo when no one signed up for it. check your bill!!!!!!!

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Re: Why is Verizon billing customers for Cloud services?
jav6
Sr. Member

If you took the one month free promo for Verizon Cloud services, you HAVE to cancel or it stays on your account and you'll be charged.

...Just another VZW customer...trying to offer some assistance...

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Re: Why is Verizon billing customers for Cloud services?
jav6
Sr. Member

If you took the one month free promo for Verizon Cloud services, you HAVE to cancel or it stays on your account and you'll be charged.

...Just another VZW customer...trying to offer some assistance...
Re: Why is Verizon billing customers for Cloud services?
vzw_customer_support
Customer Support

We do want to make sure that you have all the information regarding the Cloud feature, JOHOSAFAT. We do have a 30-day free trail for Verizon Cloud for new customers: https://www.verizonwireless.com/solutions-and-services/verizon-cloud/. Do you know which Cloud option you had? Here are some FAQs regarding Verizon Cloud: https://www.verizonwireless.com/support/verizon-cloud-faqs/.

 

 

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Re: Why is Verizon billing customers for Cloud services?
richs007
Verizon Employee

Most wireless plans come with Verizon Cloud attached to it.  When you set up the cloud app, either through the second step of the device setup or by opening the Cloud app and setting up the app there, that will start a 30-day free trial. During that free period, you will receive 2 txt messages as you are nearing the trial conclusion before the billing will start to allow you to removed the cloud service from the account to avoid being billed.

If the cloud setup is not explicitly completed either through the Cloud setup steps in the device setup or the Cloud app itself, you will not be billed.

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Re: Why is Verizon billing customers for Cloud services?
bigzeus04
Member

I want this cancelled.

Re: Why is Verizon billing customers for Cloud services?
bigzeus04
Member
 
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Re: Why is Verizon billing customers for Cloud services?
KH-cathy29811
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Why is Verizon billing customers for Cloud services?
vzw_customer_support
Customer Support

bigzeus04, making sure you are aware of your options to manage your account features is important. Please follow this link https://vz.to/2YKwAIr to view the steps on how to view and remove your monthly account features/add-ons.  -Sylvia

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