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Why is my music not syncing from my phone to my cloud?
KRIZLO27
Newbie

After downloading music, I thought that the music was supposed to automatically save to my cloud.  This isn't happening. please help.

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Re: Why is my music not syncing from my phone to my cloud?
KRIZLO27
Newbie

After trying to back up my music, it says that there aren't any new files to back up, but I'm positive there is...

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Re: Why is my music not syncing from my phone to my cloud?
vzw_customer_support
Customer Support

KRIZLO27-

Being able to backup your music to the Cloud is certainly important. Are the music files MP3? Have you been able to backup music from your phone in the past?


CarmenT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why is my music not syncing from my phone to my cloud?
KRIZLO27
Newbie

Yes, they are all mp3 files. And, I do believe that some have been backed up in the past. 

Sent from my Verizon 4G LTE smartphone

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