Why is the Verizon Cloud document download throwing an error !!

[CHARLZEBR]

Please get this working ASAP. I want to download the documents and it throws an error

https://mediamanager.verizonwireless.com/dv/api/user/df63aec8e6c049ffb59b347fba85c31f/operations/zip

HTTP Status 406 -

type Status report

message

description The resource identified by this request is only capable of generating responses with characteristics not acceptable according to the request "accept" headers.

---

Apache Tomcat/8.0.24

[vzw_customer_support]

Hello, CHARLZEBR. Please verify that your Verizon Clooud app is up to date. Are you able to access the files from your computer?

MatthewG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[CHARLZEBR]

The error I posted is from my desktop.   I really need to download and back up my documents - please can you help resolve this quickly

[vzw_customer_support]

We want to make sure you are able to access the files and back up your information. With regard to using the Verizon cloud to back up information is this the same when using your phone to back up information or only on your desktop? How long has this been an issue for you? 

Jasper_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[richs007]

CHARLZEBR​

Try clearing your browser's cache or going to incognito/private mode of your browser to see if that helps.

If you are still getting this error, send an email to VerizonCloud @vzw.com.  Be sure to include your mobile number, the name of the file you're trying to download, the browsers you tried and the date/time you last tried it.