Why isn't my automatic cloud backup working?

[batwoman____]

I have all my settings on my Samsung Galaxy A53 set as instructed to have my photos, contacts, etc. backed up nightly, yet whenever I look in the Cloud App the backup has not worked, and I need to initiate it manually.

Any ideas on why that might be?

[vzw_customer_support]

We're sorry to hear that you're having problems with your automatic backup. We're going to send you a Private Note so we can help.

~Jesse

[tikibar1]

---

@batwoman____ wrote:

I have all my settings on my Samsung Galaxy A53 set as instructed to have my photos, contacts, etc. backed up nightly, yet whenever I look in the Cloud App the backup has not worked, and I need to initiate it manually.

Any ideas on why that might be?

---

Have you considered backing up to your Google account instead?

[batwoman____]

Thanks for the tip on backing up to Google instead.

If they can't get the Verizon Cloud think working, I'll consider that. 

I'm waiting to get a dm from Verizon Support.