I'm not sure what you're seeing. Would you go into the cloud website and send a feedback to the developers using the "Need Help' tab on the left and hit the feedback menu item.
Onlytalk, we want to assist in getting your Verizon Cloud mystery solved. Let's work together to find out what's going on. Does it state Favorites and the All contacts by each list at the top of the page? Can you screenshot it and attach it to this post?
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