Colmar60, making sure I have access to my cloud content is very important. I will be more than happy to assist. Please share with me has anything new been done to the device since having this experience (software update, new app installed, etc)? What make and model device are you using? Have you attempted to reset the cloud application?
Follow us on Twitter @VZWsupport
If my response answered your question please click the _Correct Answer_button under my response. This ensures benefit from our conversation. Thanks in advance for your help with this!!