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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Wondering how long i can be ignored
Jlinscomb
Member

I have been trying to resolve a billing issue of over 300$. I have tried the text service, phone support, and executive relations. After contacting the BBB executive relations contacted me. A fellow named D'Marcus was supposed to be handling the issue. It's been 2 week's and all my phone calls and emails have been ignored. Is there anyone else I can call? Are there any actions I can take to get them to give a dang? 

Re: Wondering how long i can be ignored
vzw_customer_support
Customer Support

Jlinscomb, we want nothing more than to make sure you receive a resolution for your billing concern.  We have sent you a Private Message to further review the details. Can you please respond to that message? Thank you.

 

SylviaT_VZW

Re: Wondering how long i can be ignored
Ann154
Expert
Expert

Stop flooding the community. https://community.verizonwireless.com/t5/My-Verizon/Being-ignored/m-p/1151652/highlight/true#M192017

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Wondering how long i can be ignored
CrookedVerizon

Why cant someone "flood" the community?....because assuredly, Verizon wont give answers or help out!

I am a long time customer of Verizon....however I have discovered that here lately, Verizon isn't showing the customer support and consideration that I once knew.

 

Frankly, they are being downright crooked....IMHO.

 

Watch me "flood" the community board.

 

 

 

0 Likes
Re: Wondering how long i can be ignored
Jlinscomb
Member

Stop ignoring my concerns. If this is the only way I get a response then so be it.

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Re: Wondering how long i can be ignored
vzw_customer_support
Customer Support

@CrookedVerizon ,

 

We would always want to help you with what we can, but we'd need you to provide some details about what exactly your issue is first. It's great to hear that you are a long time customer, although it's disappointing to see that you feel such negativity towards us as well. We would love to help turn those feelings around, but we are be limited on what you are having issues with if you do not share them with us first.  

 

RussellM_VZW

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