back up text messages verizon cloud
RKJPete
Enthusiast - Level 3

How does one back up text messages in Verizon cloud?  I've enabled backing up of text messages in the Cloud app, but it never has.

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chris1060
Specialist - Level 1

If you go into the Cloud app, click on the 3 bars in the top left corner, scroll down to Settings. Choose what you want to back up, how to back it up (Wi-Fi, data) and when to back up. This will set the automatic backup feature. Also, if you click on the three bars again, there will be an option Back up Now, simply click that to back up the data now. If you have a lot of data to back up it is best to use Wi-Fi. You will be prompted that the data is being backed up and once it complete.

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RKJPete
Enthusiast - Level 3

Yes, I've done that.  I've not been able to successfully back up or restore anything for about a week.  Talked with customer service rep last night and they indicated they're having server problems.  There was no definite answer on when they would be operational.

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vzw_customer_support
Customer Service Rep

We see. May we ask what model device you are using? KleoL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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RKJPete
Enthusiast - Level 3

Samsung Galaxy S7 Edge

On Thu, Mar 16, 2017, 1:51 AM vzw_customer_support <

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JasonB_VZW
Verizon Employee

In the Cloud App, open the Hamburger Menu (Navigation Menu on the left) and tap the Gear Icon on the top.  This will open the settings page.  In Settings, tap on "What to Back Up".  Then Select "Messages"
This is for Premium Users.  If you are a free user you would be in the Contacts Only version, and can not then back up messages.
This also only applies to Android Devices, as iOS does not permit us to back up messages.

Your initial backup will only be the last 90 days.  subsequent backups in to Cloud will gather more of your total date range.  This was done to to volume issue slowing down the initial backups.

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Zsa22
Newbie

My Cloud settings are already set to back up messages, but it is not backing them up. 

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Hazel_GP
Enthusiast - Level 1

Where is the option to back up text massages? I don’t see it anywhere. 

vzw_customer_support
Customer Service Rep

That is a great question, Hazel_GP. I am sorry you are having some difficulty locating the option to back up your text messages. We can certainly assist today. What make and model phone do you have? Please click on the link and refer to question 1 under Using Verizon Cloud for the steps. Let us know what you see when you attempt that step. Click here: http://spr.ly/66091Bq87

 

AnthonyC_VZW

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JasonB_VZW
Verizon Employee

In the Cloud App, open the Hamburger Menu (Navigation Menu on the left) and tap the Gear Icon on the top.  This will open the settings page.  In Settings, tap on "What to Back Up".  Then Select "Messages"
This is for Premium Users.  If you are a free user you would be in the Contacts Only version, and can not then back up messages.
This also only applies to Android Devices, as iOS does not permit us to back up messages.

Your initial backup will only be the last 90 days.  subsequent backups in to Cloud will gather more of your total date range.  This was done to to volume issue slowing down the initial backups.

 

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