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can't download anything from my cloud

I have been trying for 3 weeks download the items in my cloud.  Either the zip files that are created are empty or I get an error on the webpage (and apache tomcat error).  I've chatted with support twice with no resolution.  I want my data to be downloaded and am sick of getting the run around.  what the [Removed] is the problem and when will it be fixed????? I have been told I lose my cloud in 3 days.

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