can't open cloud

[londie]

I've tried for 2 days to open my cloud acct. Nothing shows up and when I hit update it says refreshing  forever...I've shut my phone off and restarted it With taking battery out. Also force stopped  it...not sure what is going on. ..

[vzw_customer_support]

Londie-

Help has arrived.  When was the last time you did a back up successfully? Are you doing the back up over wifi? Is the Verizon cloud app up to date?

EmmaM_VZW
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