Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
can't open cloud
londie
Member

I've tried for 2 days to open my cloud acct. Nothing shows up and when I hit update it says refreshing  forever...I've shut my phone off and restarted it With taking battery out. Also force stopped  it...not sure what is going on. ..

Labels (1)
0 Likes
Re: can't open cloud
vzw_customer_support
Customer Support

Londie-

Help has arrived.  When was the last time you did a back up successfully? Are you doing the back up over wifi? Is the Verizon cloud app up to date?

EmmaM_VZW
Follow us on Twitter  @VZWSupport

0 Likes