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cannot get cloud ap to work on computer
PETDAN10
Enthusiast - Level 1
‎01-26-2017 11:13 PM

I have downloaded, deleted and redownloaded the Verizon cloud app on my computer at least 10 times, but it still will not let me sign in, it will just tell me "we have a problem accessing your account, please try back later" that message has been for 5 days in a row, what use is an back up app if you cannot access it from any device? I use windows 10

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Re: cannot get cloud ap to work on computer
SuzyQ
Community Leader
Community Leader
‎01-27-2017 08:36 AM

What happens if you log into your account at verizonwireless.com, then go directly to My Device, My Cloud and Media .... (skip the computer "app" and just go directly to your cloud files on verizonwireless.com)?  Can you see your files and other options there?

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Re: cannot get cloud ap to work on computer
PETDAN10
Enthusiast - Level 1
‎01-28-2017 08:06 AM

I ended up getting to talk to tech service on phone

they claim they cannot find a profile for me and can not get it re-activated remotely, so I have to wait and see for next week or so if they can fix it.

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