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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
cannot get cloud ap to work on computer
PETDAN10
Enthusiast

I have downloaded, deleted and redownloaded the Verizon cloud app on my computer at least 10 times, but it still will not let me sign in, it will just tell me "we have a problem accessing your account, please try back later" that message has been for 5 days in a row, what use is an back up app if you cannot access it from any device? I use windows 10

Labels (1)
Re: cannot get cloud ap to work on computer
SuzyQ
Super User
Super User

What happens if you log into your account at verizonwireless.com, then go directly to My Device, My Cloud and Media .... (skip the computer "app" and just go directly to your cloud files on verizonwireless.com)?  Can you see your files and other options there?

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Re: cannot get cloud ap to work on computer
PETDAN10
Enthusiast

I ended up getting to talk to tech service on phone

they claim they cannot find a profile for me and can not get it re-activated remotely, so I have to wait and see for next week or so if they can fix it.

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