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cloud app vs cloud desktop dont seem to work
Xmurillo9185
Newbie

I have downloaded the Cloud app and when i try to merge cloud accounts to sync all my contacts on my cloud it says my username/password are incorrect but when i sign in online thru a desktop the same username/password work just fine.

How can i do this to reinstate my contacts?

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Re: cloud app vs cloud desktop dont seem to work
vzw_customer_support
Customer Support

Xmurillo9185, let's get your Verizon cloud working like it should. Are you working with the same phone number for both cloud accounts. Each phone number has its own cloud back up and login. Had you been able to login before? How did you lose your contacts?

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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