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cloud
daletg
Enthusiast - Level 1
‎05-16-2017 07:53 PM

cannot download or view messages from cloud on Kyocera duraforce pro

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Re: cloud
yotarolla73
Contributor - Level 1
‎05-18-2017 07:33 AM

Have not been able to access cloud data since mid-January.

Welcome to the club.

Verizon doesn't care

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Re: cloud
vzw_customer_support
Customer Service Rep
‎05-18-2017 08:01 PM

I can't live without the cloud, I know you feel the same. Let's get this fixed. When did this first begin? Is everything else working fine with the phone, like text, voice and data?

RosanneM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: cloud
daletg
Enthusiast - Level 1
‎05-20-2017 12:39 PM

About a week ago my messages were deleted without me doing anything. The cloud says there are 60 messages that can be restored.When I try to restore messages to the phone it says restored but nothing happens. Everything else is working ok

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Re: cloud
vzw_customer_support
Customer Service Rep
‎05-22-2017 12:48 PM

daletg,

Having your messages available wherever you need them is a big deal. We want to make sure everything is restored that can be. I've sent you a PM. Please respond when you are able to.

AndrewT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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