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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!

we have 2 phones on our account.  # 1 phone manages the account and has the cloud with no problem. 

Phone # 2 I can't find cloud even though we used the app on that phone

Labels (1)
Re: cloud
Customer Support

It's super important to make sure that your information is backed up on a consistent basis, ladypeacock61. We also want to ensure you have access to manage that online content. You've come to the right place.

In order for phone #2 to have its own backup, it must have its own access to My Verizon for just that line. The number must be registered with its own username. This may be best done on a computer, if one is available. To do this, log out of any My Verizon on that computer. Instead of sign in, choose "Register". Enter the mobile number for phone #2, and follow the next screens to set up that access.

Since you already have the app, you can begin the backup as soon as the registration is confirmed online. Please let us know if you have any other questions or concerns about setting up the separate My Verizon or accessing Verizon Cloud on that line.


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