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contacts freeze during sync
Wturriff
Member

I upgraded from an iPhone 5 to an iPhone 7. My contacts initially downloaded from Cloud. When I open Verizon Cloud and attempt to backup my contacts, the backup freezes at either 1% or 8% of my 600+ contacts and only shows a few contacts in the contact list. How do I work around this?

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Re: contacts freeze during sync
vzw_customer_support
Customer Support

Wturriff, having all your contacts saved is an option we know is so important for you. We want to help get that information saved for you. Since experiencing that issue, have you deleted the Verizon Cloud app from your phone and re-installed it? Are you connected to LTE when this happens or Wi-Fi?

StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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