download media/contacts failing

[danbrennan]

I have been trying to download my media/contacts from the VZ cloud for days now. Keep getting "The activity you are trying to perform is currently unavailable. Please try again later.". I did receive a text saying my stuff would be deleted by today, and I've been trying for over a week to download, but continue to see the message above.

[vzw_customer_support]

Danbrennan, we certainly don’t want you to lose any of your backed up/stored data on Verizon Cloud. Ensuring that it’s safe and secure is vitally important. I apologize for the inconvenience you’re experiencing as a result of receiving the notification “The activity you are trying to perform is currently unavailable. Please try again later." Let’s work together to get this issue resolved. Verizon has sent out notifications to our valued customers regarding migrating to our new Verizon Cloud Premium service. This website link will provide additional information to assist you at: http://vz.to/2ywl0IF. Once you’ve accessed the website please scroll down to the bottom to the section titled “Verizon Cloud is here to put you at ease. Don't miss out on this limited time offer and lose all of your content.” I hope this is helpful. - RobertC_VZW  

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Ann154]

Are you trying to download all of it at once or in small group of items?

[danbrennan]

I'm tryhing to download to my PC. I navigate to the cloud page and get the message.  So I can't even see my content from the PC. I don't want to pay for VZ cloud.

[danbrennan]

You are missing the point. I don't want to pay for VZ Cloud. All I want to do is login from my Windows PC and download my content to my PC. When I navigate to the Cloud page I get that message. So I can't download my media to my PC.

[vzw_customer_support]

I understand the urgency of getting this downloaded. Are yo using the Desktop App or using the website to download your content?

AlbertoR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jav6]

Are you using your profile login associated with the phone whose cloud content you want to see or the actual phone number to login?  My profile login does not see the Cloud content (basic Contacts only), only my phone number login does.

[danbrennan]

Joe, I tried to reply earlier, but after many "Bad Requests" and cache clearing, I had to logout and back in to respond.

In any case, I was logging in using both. I decided to use the desktop app and was able to do this.

Thanks for all the help.

[danbrennan]

worked using desktop app.