email restore and backup assistant

[jcmoss]

when I start backup assistant plus on a HTC One (M8) for windows I receive the following:

sorry,we ran into a problem with email restore and were not able to complete that part of the setup. please try again later

[vzw_customer_support]

Back up Assistant was a great way to back up and restore some of your device’s content. I want you to have the ability to ensure this happens. Have you tried using the newer system to update the device, Verizon Cloud? http://spr.ly/6588Bg10n

NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[RickVB]

Is there another answer to this question other than the truly dumb "try using this instead"? I believe the OP has a backup he wants to restore, which is exactly the position I'm in now (with the exact same error message). Using something else to do the backup DOES NOT HELP....

[RickVB]

Oh, and by the way, the link you provided is to a page of instructions for the Android version of Verizon Cloud. The OP has a Windows phone... and also by the way, the reviews for the app all say it doesn't work right (won't back up contacts etc.) on Windows phones.