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free cloud expiring
JCT9889
Member

I just received a text message that stated: "Your free Verizon Cloud service is expiring.  Save pics/videos offline or upgrade to Premium to avoid losing content by 8/23."  This has been a part of my plan for years, why is being taken away?

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Re: free cloud expiring
vzw_customer_support
Customer Support

JCT9889-

We are very sorry for any confusion the text message caused. We are not getting rid of Verizon Cloud all together, but are closing it out for customers who are not utilizing it. This helps clear congestion on our server for customers who do use the Cloud.

The text message goes out automatically, but as long as you complete the steps on this link, you will not be affected: https://www.verizonwireless.com/support/verizon-cloud-inactive.

EricaC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: free cloud expiring
tikibar1
MVP MVP
MVP

The 'due by' date hasn't been updated, but see if this helps:

Verizon Cloud Action Required for Inactive Users | Verizon Wireless

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Re: free cloud expiring
IBRUBEER2
Member

This doesn't help at all, actually. I have been an active user for years. Why is it going away?

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Re: free cloud expiring
vzw_customer_support
Customer Support

JCT9889-

We are very sorry for any confusion the text message caused. We are not getting rid of Verizon Cloud all together, but are closing it out for customers who are not utilizing it. This helps clear congestion on our server for customers who do use the Cloud.

The text message goes out automatically, but as long as you complete the steps on this link, you will not be affected: https://www.verizonwireless.com/support/verizon-cloud-inactive.

EricaC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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