Thank you for reaching out to us, Mary. It is important to us you have the ability to move your files however you choose and I am happy to assist you.
What is the make/model of the phone? Just for clarification, are you moving files from a mobile device or home computer? What specific VZ web application are you using and what specific music folder? Please provide a few additional details and we will be sure to get to work on this for you.
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