how do i get my cloud from the internet to my desk top

[JOSHOL97]

it says to drag and drop but when i do this it doesn't give me the pictures or videos. How do i do this?

[vzw_customer_support]

JOSHOL97,
Let us help you transfer our Cloud content onto your desk top. What dragging the pictures or photos are you getting any error messages? Click on the link for help support with your Cloud Desktop App http://www.verizonwireless.com/support/verizon-cloud-faqs/

YareliM_VZW
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