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how to back up everything on my note 5 to the cloud using pc
fordskyliner57

i have my note 5 connected to pc with usb. the screen on my note 5 is dead. do have good link to phone though usb cable

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Re: how to back up everything on my note 5 to the cloud using pc
vzw_customer_support
Customer Support

I want to make sure that you always have and working device, but even more so, I want to make sure I understand the question as you are presenting it to me. Are you saying there is no movement on your Note 5 screen at all? Is the phone powered on and just showing as black? When did this start happening? Are you able to see the home screen when you connect the Note 5 to your PC?

NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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