Your support is here ahelper. We want to make sure that you get this resolved. Can you tell us which device you are working with? Please also provide the messaging application that you are using. Thanks for reaching out to us.BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!