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iCloud back-up time

Why does it take 6-plus hours to back up photos and contacts?  Also, if I start the back-up, must the app on my iPhone stay open for the back-up to complete?  If it times off, will I have to start over again?

Thank you so much for your help!

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Re: iCloud back-up time
Customer Support


It's always nice to be able to backup your phone, but having it take so long can be a little overwhelming. Backup times will depend on a few things. How much you have to backup as well as how strong of a connecting your phone has to the Internet. You don't have to keep the app open while it backs up and it shouldn't time out. If it does, you will receive an error message. Please let us know if you have any additional questions.


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