Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
lost backups
Milldo
Member

just upgraded my iPhone 5S to iOS 10.1.1 and lost most of my contact list. when I went into Backup Assistant there were no backup contacts in my Verizon backup folder. anybody have a problem like this? is it possible to get an earlier version of my Verizon backup list? i just backed up my phone contact list last week.

Labels (1)
0 Likes
Re: lost backups
vzw_customer_support
Customer Support

Milldo, losing your contacts is not fun. I will be happy to help you get your contacts back on your device. What application were you using to back up your contacts? Were you using iCloud or the Verizon Cloud? Please go to Settings>Contacts>Accounts. What account do you have selected?

JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes