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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Correct Answer!
sorry, we cannot connect to cloud at this time
MICHAEL7332
Member
‎09-18-2016 09:08 AM

Anytime I try to open Verizon cloud it says, "sorry, we cannot connect to cloud at this time". How do I fix this?

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Correct Answer!
Re: sorry, we cannot connect to cloud at this time
vzw_customer_support
Customer Support
‎09-20-2016 09:15 AM

I want you to be able to have access to your Verizon Cloud Michael7332. Are you trying to view this information on your phone or desktop? What is the make/model of your device? Are you able to access any data on your device?


AmberF_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Correct Answer!
Re: sorry, we cannot connect to cloud at this time
dexman
Sr. Member
‎09-22-2016 08:23 PM

I'm experiencing the same issue. It has been happening for the last 2 days.

I log into my Verizon Wireless account on either of my Microsoft Surface devices, select My Devices, My Cloud (or something with a similar name) and no connection happens.  I see 3 scrolling dots and, in the background 2 messages eventually appear. The first says something about high traffic, then, a little later,  another message appears advising of a failure of some sort.

This happens using either IE11 or Edge.

There are no problems accessing the Cloud on my SGS4 via the Cloud app, but, I need desktop access to edit my contacts stored in the cloud.

This is NOT a problem with either of my 2 in 1 devices. This is a problem somewhere in Verizon Wireless's equipment, as I was able to access the cloud with no problems prior to 2 days ago and there have been no changes made to either device.

My ISP is Verizon Core. I have FiOS. To repeat, I have no problems reaching MY VERIZON. The problem is reaching the Cloud from a desktop.

Again, please investigate VZW's network.

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