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sorry, we cannot connect to cloud at this time
MICHAEL7332
Member

Anytime I try to open Verizon cloud it says, "sorry, we cannot connect to cloud at this time". How do I fix this?

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Re: sorry, we cannot connect to cloud at this time
vzw_customer_support
Customer Support

I want you to be able to have access to your Verizon Cloud Michael7332. Are you trying to view this information on your phone or desktop? What is the make/model of your device? Are you able to access any data on your device?


AmberF_VZW
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Re: sorry, we cannot connect to cloud at this time
dexman
Sr. Member

I'm experiencing the same issue. It has been happening for the last 2 days.

I log into my Verizon Wireless account on either of my Microsoft Surface devices, select My Devices, My Cloud (or something with a similar name) and no connection happens.  I see 3 scrolling dots and, in the background 2 messages eventually appear. The first says something about high traffic, then, a little later,  another message appears advising of a failure of some sort.

This happens using either IE11 or Edge.

There are no problems accessing the Cloud on my SGS4 via the Cloud app, but, I need desktop access to edit my contacts stored in the cloud.

This is NOT a problem with either of my 2 in 1 devices. This is a problem somewhere in Verizon Wireless's equipment, as I was able to access the cloud with no problems prior to 2 days ago and there have been no changes made to either device.

My ISP is Verizon Core. I have FiOS. To repeat, I have no problems reaching MY VERIZON. The problem is reaching the Cloud from a desktop.

Again, please investigate VZW's network.

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