unsolicited verizon cloud service

[CHICWONG]

Two months ago Verizon added cloud service to my plan without my consent. I could not delete that add on service online and had to call. After holding for a long time the rep finally said he had removed the cloud service from my plan. That was not without high pressure sales tactics used to upsell me. Now I saw my bill was $60 higher than last month. Turned out they have added cloud service back to my plan WITHOUT my consent again! This is utterly a con scheme. I am switching. Verizon is no longer a legitimate business in my view. I don't have time to constantly check what is on my plan and see if they have added some unwanted services to my plan without my consent or knowledge.

[vzw_customer_support]

That definitely is strange, and we can certainly look into what is going on, and causing for it to get added on by the system. Please send us a Private Note, so we may be able to assist.

*Gert

[Faw]

I was looking over my bill this morning and also discovered a $6.99/mo charge for Verison Cloud Service. I went to Add-Ons and canceled it. I don't know how long they have been charging me for this, because I am awful about reading through my bills. Canceling probably won't do me any good for this billing, though. Mental note stored, Verizon.