upload from pc fail

[sidwin516]

i uploaded 59gb from my pc and now i can't upload anymore.  it stays retrying.  i tried a different PC and from my mac with the same problems.  my phone is still uploading which is garbage since it times out all the time.  

i only have the free 600gb plan.  i wish i could just dump it all in a folder on my pc and let it go but doesn't think it works that way.  been uploading for over a week.....

[vzw_customer_support]

Hello, we are here to aid in any way that we can. Are you referring to Verizon Cloud services?

[sidwin516]

Yes I am. INC004932946 I have a case open and haven’t heard back why it still doesn’t work

[vzw_customer_support]

sidwin516, we never want you to have issues with uploading pictures, so we're happy to learn we did put through a ticket for you. Generally our tickets take 5-7 business days to be resolved. Once the ticket has been done, the representative that did the ticket will reach back out to you with the results. Thank you for your patience. 

[sidwin516]

We are unable to access your cloud right now, please try again later.

i'm seeing that error now.  i still see my pictures from both pc/cloud and phone/cloud.  my phone has completed the upload from my phone on the same wifi network.  still can't upload anything from my desktop or mac.

i called customer support and i'm still waiting to back.  they said they escalated the ticket.  it's been a week.....

[Tigerstep]

I'd never suggest a carrier's cloud. Why not use something that's more reliable like Google Drive? You can get 2TB there for $9.99 a month.

[sidwin516]

Cause it’s included with my plan 600gb. I have g drive as well but free is always good too. 

[vzw_customer_support]

It's important to be able to have access to your data, sidwin519. Let me get more clear details so can assist. What error messages are you getting when you try do the upload? Are you able to access your Verizon Cloud on your device? 

EdwinW_VZW

[sidwin516]

One error is your cloud is not available after i log in. Then when I try to upload from Mac or pc or chrome or safari every file says retry upload. If I click on retry it fails again. 

upload from the verizon cloud app on my phones works fine. 

[vzw_customer_support]

We understand how important it is to have access to your Verizon Cloud. The correct ticket was already submitted for your issue. This can take up to 7-10 business days for a resolution.

EllisandraC_VZW