i uploaded 59gb from my pc and now i can't upload anymore. it stays retrying. i tried a different PC and from my mac with the same problems. my phone is still uploading which is garbage since it times out all the time.
i only have the free 600gb plan. i wish i could just dump it all in a folder on my pc and let it go but doesn't think it works that way. been uploading for over a week.....
We deeply apologize for the continuing issues that are coming about with the Verizon Cloud on our website for uploading content to it, sidwin516. We certainly want to make sure that every troubleshooting step is completed to attempt to get this issue resolved while it is continuing to be investigated by our IT Department. Is this happening when you use a different desktop device or when you use a different internet browser? BrettA_VZW
I have the same issue
We would be more than happy to review any tickets that you may have had submitted with us. To allow us to do so, please leave us a Private Note, or reach out to us directly @VZWSupport on Twitter or Facebook. We look forward to working with you directly.
VZW_RobertH
Another hour on hold. Transferred twice and then got disconnected. “Eric” from technical support never called back. U can’t make this stuff up.
guess I’ll call back in two days.
Sidwin516,
Please reach out to the Cloud Support team directly at [email address removed per the Verizon Terms of Service]. This way account-level information can be discussed non-publicly, and we can engage the Web Portal team to assist. Reference this Community Chat to we know to associate (https://community.verizonwireless.com/t5/forums/replypage/board-id/verizon-cloud/message-id/7222)
jason,
i have requested executive escalation to get involved considering we are approaching a month with 0 improvement in my case. hopefully this will get something going.
Sidwin516,
I work directly with the Desktop App developers. By using the email address I sent to you in the private message I can get account-specific information that can not be shared here. The Exec Escalation team will end up at our desk anyway. If you already sent a direct support email to the Verizon Cloud In-Box, then reply to my private message I left you here with the address you used there, and we can continue.
Already open a case and gave up. Moving to iCloud
i happens from PC/MAC chrome IE everything
support has been useless as always. i get the same message everytime i talk to someone... please wait two days and we can see what will happen... blah blah blah.. we escalated to IT blah blah... Tier2 is working on it blah blah.
cant imagine it takes this long to fix an issue....
i have requested executive escalation... let's see what happens ....
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