upload from pc fail

[sidwin516]

that's the error message.  

VZ support is a joke.  I called today to check on my ticket.  Tier 2 support said that IT closed the ticket because they didnt' have enough information.  Instead of contacting me before doing so.  Another 40 min conversation and now wait two more days.  I wish someone could send these error messages and pictures they could help figure what is wrong instead of just passing on the issue.

[sidwin516]

another 30 min call/chat and another day without my ability to use my cloud service i pay for.  

[vzw_customer_support]

Hello, we want you to have easy access to your services. Please send us a Private Note.

[sidwin516]

Private message sent... wait.......

[sidwin516]

Another day and get nothing back even though I escalated. Smh

[sidwin516]

different browser same error.  different day... same cruddy service from verizon.  nothing but hold/wait/and no resolution.

[sidwin516]

Request URL: https://mediamanager.verizonwireless.com/dv/api/user/f1da9122047242cfa5655418e39513b1/repository/VZW...
Request Method: POST
Status Code: 413
Remote Address: 74.116.106.167:443
Referrer Policy: strict-origin-when-cross-origin
Access-Control-Allow-Credentials: true
Access-Control-Allow-Origin: https://cloud.verizonwireless.com
Access-Control-Expose-Headers: X-Tx-Id, X-Content-Type-Options, Content-Type, X-Error-Code
Cache-Control: no-cache
Connection: close
Content-Language: en-US
Content-Type: application/vnd.newbay.dv-1.0+json;charset=UTF-8
Date: Sat, 16 Jan 2021 20:28:15 GMT
Expires: Thu, 01 Jan 1970 00:00:00 GMT
Pragma: no-cache
Transfer-Encoding: chunked
Vary: Origin
X-Content-Type-Options: nosniff
X-Error-Code: 2310
X-Tx-Id: af6a74b6-9c8f-4e1d-9924-528df445b923
Provisional headers are shown
Accept: application/vnd.newbay.dv-1.0+json
Content-Type: multipart/form-data; boundary=----WebKitFormBoundary9wenfuh1dwm
Referer: https://cloud.verizonwireless.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.141 Safari/537.36
X-Client-Identifier: VZW-BUAP-PORTAL
X-Client-Platform: WEB

[sidwin516]

i'm guessing error status code 413 is an issue

[sidwin516]

Request URL: https://mediamanager.verizonwireless.com/dv/api/user/f1da9122047242cfa5655418e39513b1/repository/VZW...
Request Method: POST
Status Code: 413
Remote Address: 74.116.106.167:443
Referrer Policy: strict-origin-when-cross-origin
Access-Control-Allow-Credentials: true
Access-Control-Allow-Origin: https://cloud.verizonwireless.com
Access-Control-Expose-Headers: X-Tx-Id, X-Content-Type-Options, Content-Type, X-Error-Code
Cache-Control: no-cache
Connection: close
Content-Language: en-US
Content-Type: application/vnd.newbay.dv-1.0+json;charset=UTF-8
Date: Sat, 16 Jan 2021 20:28:15 GMT
Expires: Thu, 01 Jan 1970 00:00:00 GMT
Pragma: no-cache
Transfer-Encoding: chunked
Vary: Origin
X-Content-Type-Options: nosniff
X-Error-Code: 2310
X-Tx-Id: af6a74b6-9c8f-4e1d-9924-528df445b923
Provisional headers are shown
Accept: application/vnd.newbay.dv-1.0+json
Content-Type: multipart/form-data; boundary=----WebKitFormBoundary9wenfuh1dwm
Referer: https://cloud.verizonwireless.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.141 Safari/537.36
X-Client-Identifier: VZW-BUAP-PORTAL
X-Client-Platform: WEB

Request URL: https://mediamanager.verizonwireless.com/dv/api/user/f1da9122047242cfa5655418e39513b1/repository/VZW...
Request Method: POST
Status Code: 413
Remote Address: 74.116.106.167:443
Referrer Policy: strict-origin-when-cross-origin
Access-Control-Allow-Credentials: true
Access-Control-Allow-Origin: https://cloud.verizonwireless.com
Access-Control-Expose-Headers: X-Tx-Id, X-Content-Type-Options, Content-Type, X-Error-Code
Cache-Control: no-cache
Connection: close
Content-Language: en-US
Content-Type: application/vnd.newbay.dv-1.0+json;charset=UTF-8
Date: Sat, 16 Jan 2021 20:28:15 GMT
Expires: Thu, 01 Jan 1970 00:00:00 GMT
Pragma: no-cache
Transfer-Encoding: chunked
Vary: Origin
X-Content-Type-Options: nosniff
X-Error-Code: 2310
X-Tx-Id: af6a74b6-9c8f-4e1d-9924-528df445b923
Provisional headers are shown
Accept: application/vnd.newbay.dv-1.0+json
Content-Type: multipart/form-data; boundary=----WebKitFormBoundary9wenfuh1dwm
Referer: https://cloud.verizonwireless.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.141 Safari/537.36
X-Client-Identifier: VZW-BUAP-PORTAL
X-Client-Platform: WEB

[vzw_customer_support]

We deeply apologize for the continuing issues that are coming about with the Verizon Cloud on our website for uploading content to it, sidwin516. We certainly want to make sure that every troubleshooting step is completed to attempt to get this issue resolved while it is continuing to be investigated by our IT Department. Is this happening when you use a different desktop device or when you use a different internet browser? BrettA_VZW