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where did my cloud photos and videos go?
LysandraP
Member

I got a message saying I need to upgrade my cloud storage. I went and deleted (selected and deleted each and every one) old songs and such stored on the cloud and I still had all my photos and videos. Then it backed up again and now they are all gone. What happened?

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Re: where did my cloud photos and videos go?
vzw_customer_support
Customer Support
LysandraP,

No problem! Let me get you the steps on how to view this online. This way you can make sure all your information is still showing up in the Verizon Cloud. You will want to log into your My Verizon account like you normally do on our website, www.vzw.com. In My Services, click on My Cloud Media and Contacts. On the left, click on Photo. Here you will be able to see everything that has been saved to the Cloud.

NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: where did my cloud photos and videos go?
vzw_customer_support
Customer Support
LysandraP, that is definitely very strange. We definitely want to make sure that you still have access to your backed up media. Are you currently viewing that information online through your phone, or via the computer?


NicandroN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: where did my cloud photos and videos go?
LysandraP
Member

On my phone I don't know how to view it on a computer 

Sent from my Verizon Wireless 4G LTE smartphone

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Re: where did my cloud photos and videos go?
vzw_customer_support
Customer Support
LysandraP,

No problem! Let me get you the steps on how to view this online. This way you can make sure all your information is still showing up in the Verizon Cloud. You will want to log into your My Verizon account like you normally do on our website, www.vzw.com. In My Services, click on My Cloud Media and Contacts. On the left, click on Photo. Here you will be able to see everything that has been saved to the Cloud.

NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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