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why aren't my photos uploading to the cloud?
UltraViolet06
Enthusiast - Level 3
‎08-12-2016 02:47 PM

Trying to transfer photos from my flip phone to the cloud. I was able to do this as recently as August 1. When I've bee trying to do it the past 2 or 3 days, the photos are being sent, but not uploaded to the cloud. I usually get texts saying whether or not the uploads were successful, and I've gotten nothing. Chatted online with Verizon reps last night and they wanted me to do a factory reset. That would delete my photos, so I won't do that. Tried uploading photos from my mom's phone (same model) and they didn't work either. Went to a Verizon store and they said it's because the flip phones aren't supported as of October 1, 2015. If that's true though, I don't think it would have worked on August 1. There are also directions under the FAQ section for the cloud that explain how to upload from a basic phone, and that's exactly what I've been doing. So, is anyone else having this problem? Is something wrong with the cloud, and is there anything else I can do? I really don't want to lose my photos.

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Re: why aren't my photos uploading to the cloud?
UltraViolet06
Enthusiast - Level 3
‎09-10-2016 11:18 PM

Pulled right from the Verizon website under the cloud FAQ section

How do I upload to Verizon Cloud from my basic phone?

To upload pictures and videos to your Verizon Cloud account directly from your basic phone:

  1. Select the picture or video you want to upload.
  2. Select Options.
  3. Scroll down and select To PIX Place or To Online Album.

You've successfully uploaded your picture or video to Verizon Cloud.

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Re: why aren't my photos uploading to the cloud?
LENNYEDGE
Specialist - Level 2
‎08-12-2016 03:15 PM

MAKE sure you include photos in settings on cloud within device in cloud app. open it, see if backups included for photos.

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Re: why aren't my photos uploading to the cloud?
UltraViolet06
Enthusiast - Level 3
‎08-12-2016 03:23 PM

I don't think that's possible because I have a basic flip phone. I don't have a cloud app, but I do have the option of sending my photos from the phone to what was called Pix Place. Pix Place was discontinued last fall, but sending pics there was uploading them to the cloud until yesterday. It worked by sending photos individually to the cloud like a picture/text message. I just can't figure out why it's not working now. Thank you for answering though.

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Re: why aren't my photos uploading to the cloud?
LENNYEDGE
Specialist - Level 2
‎08-12-2016 03:27 PM

if you have a sdcard, other option is use sdcard reader adapter, put sdcard in pc, then move photos. its all i got for you.

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Re: why aren't my photos uploading to the cloud?
LENNYEDGE
Specialist - Level 2
‎08-12-2016 03:29 PM

name of phone is.......................which

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Re: why aren't my photos uploading to the cloud?
UltraViolet06
Enthusiast - Level 3
‎08-12-2016 03:55 PM

It's an LG 5400 flip phone. I've had it since 2007...it doesn't even have an SD card slot. I'm trying to keep my photos before I upgrade to a Galaxy. Verizon said they might be able to transfer them to the smartphone at an upgrade, but it might not work. I have over 400 photos I know it's crazy outdated but since it worked a few days ago I'm stumped.

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Re: why aren't my photos uploading to the cloud?
LENNYEDGE
Specialist - Level 2
‎08-12-2016 04:04 PM

try chat with tech with LG.......THEY WILL WALK YOU/  http://www.lg.com/us/support/chat-and-email-information

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Re: why aren't my photos uploading to the cloud?
UltraViolet06
Enthusiast - Level 3
‎08-12-2016 05:01 PM

I tried that and they think it's a Verizon issue. When I logged into the cloud account I made with my mom's phone (and never uploaded to), I got a message that said, "Usage details fetching error. (-1)" It's got to be some problem with Verizon.

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Re: why aren't my photos uploading to the cloud?
LENNYEDGE
Specialist - Level 2
‎08-12-2016 05:02 PM

i agree.

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Re: why aren't my photos uploading to the cloud?
vzw_customer_support
Customer Service Rep
‎08-14-2016 04:02 PM

Hello UltraViolet06,


We definitely want to ensure your pictures are being backed up. Please reply to the Private Message I sent you so we can investigate this further.



ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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