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why cant I empty my cloud
_music
Newbie
‎08-16-2016 07:49 AM

I deleted everything out of my cloud and is still is showing that it is full. I even deleted everything our of the trash and removed it permanently.

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vzw_customer_support
Customer Service Rep
‎08-18-2016 07:59 AM

.music,

We want to make sure that we help you get this resolved. I apologize for the trouble. Can you tell us how you are deleting them? Is it using the application from the phone? Which device is it? Are you using a computer? Please try this link: http://www.verizonwireless.com/support/knowledge-base-126145/. We will be here if there is more that you need.    BobbyN_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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RAEBUN6
Newbie
In response to vzw_customer_support
‎08-18-2016 11:53 AM

I just did those exact steps online and then when into the cloud app on my phone and all the pictures are still there.  I deleted like 600 pictures and they are all still showing in the mobile app.

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vzw_customer_support
Customer Service Rep
In response to RAEBUN6
‎08-20-2016 12:17 PM

RAEBUN, I am a big user of the cloud and want to make sure yours is working properly. I sent you a private message. Please reply and I will provide you with assistance getting your cloud cleared out.  


RalphT_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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