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why isn't live chat available??
Italy91243
Member

Why isn't live chat working???  I've tried several time and it's not there.@

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Re: why isn't live chat available??
vzw_customer_support
Customer Support

Italy91243


We are always here to assist you with your concerns. We also have a great team that can assist you on our Facebook page at https://www.facebook.com/verizon or on Twitter @VZWsupport. We would be happy to help you here too. What is going on?


ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why isn't live chat available??
Italy91243
Member

You still didn't say where live chat was

Re: why isn't live chat available??
jevans3773
Member

I would love to know also... you get a bunch of questions but no real answer to the real question... not some computer answered that isn't helping

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Re: why isn't live chat available??
vzw_customer_support
Customer Support

Italy91243,
You can always count on us to answer all of your wireless account questions. However, if you wish to chat with one of our peers you can easily reach them here. Click on the link for various forms to contact us http://www.verizonwireless.com/wcms/contact-us.html#Chat.



YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why isn't live chat available??
Kimbo58
Member

I did a live chat with a rep last week; he promised to send me a new phone battery and a new charger, since both are not working properly. Now there is no live chat available at all...? I clicked the link in the response above, and it took me to the same page I've gotten 4 times while searching for live chat. (Something along the lines of, "We're sorry, this page is no longer available," yadda yadda yadda.) Worthless!

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Re: why isn't live chat available??
vzw_customer_support
Customer Support

Kimbo58,


It disappoints me to hear that you are having trouble reaching our chat team. I just tested it myself and it takes me to the live chat when I click on Ask Now. Have you tried to clear your cookies or rebooted your computer?


With this link: http://www.verizonwireless.com/wcms/contact-us.html#Chat, you can also reach us several ways besides chat or we can also help you here.


RyanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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