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Can't see data usage anymore
WinterTraveller
Newbie
‎10-24-2015 12:40 PM

I can't see data usage anymore on my Ellipsis Jetpack. My Verizon and My Jetpack show nothing, but they used to work 4 days ago. Any ideas?

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Re: Can't see data usage anymore
vzw_customer_support
Customer Service Rep
‎10-24-2015 02:21 PM

WinderTraveller, we want this to work for you. It takes up 48 hours for your data usage to post to your wireless account. Have you used your device for the last 4 days? 




LasinaH_VZW
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Re: Can't see data usage anymore
WinterTraveller
Newbie
‎10-24-2015 02:37 PM

I have been using it every day. It connects OK to the internet, but the data usage is unavailable unless I talk to a customer service representative on the phone.

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Re: Can't see data usage anymore
vzw_customer_support
Customer Service Rep
‎10-25-2015 06:13 AM

Lets get your usage to you as quickly as possible. There can be a delay from when the data is used to when you can see it online. WinterTraveller are you able to view your usage through My Verizon on your computer?
BryanS_VZW
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Re: Can't see data usage anymore
WinterTraveller
Newbie
‎10-25-2015 12:39 PM

The whole problem is I cannot see any data usage displayed in My Verizon. It is blank. Is the website being upgraded?

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Re: Can't see data usage anymore
vzw_customer_support
Customer Service Rep
‎10-25-2015 12:49 PM

That would have me just as concerned with usage too, WinterTraveller. Let's help make sure your service usage appears as needed. No issues reported with the site.


Is your account a post paid account for a prepaid account for your jetpack?


By chance, have you tried using the Data Utilization Tool link? This can help review your current usage as well.


http://spr.ly/6586BO9Iw


NicandroN_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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