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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Data is not available at this time.
JW_2015
Member

I used a prepaid data card on my new Ellipsis Jetpack. Still not able to.connect to my smart tv. Data shows on my account. I tried resetting the jetpack and still no change. WiFi is not working please help.

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Re: Data is not available at this time.
vzw_customer_support
Customer Support

That is a very good question, JW_2015. It is important for us to make sure we are providing the service you deserve. I am happy to address your concern and make sure we get you heading in the right direction.
I would advise you to reach out to our prepaid department to make sure we can address your concern. You have actually reached our postpaid end and do not have access to prepaid account. Please reach back out if you have any other questions or concerns for us. We are always available for assistance.
SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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