That is a very good question, JW_2015. It is important for us to make sure we are providing the service you deserve. I am happy to address your concern and make sure we get you heading in the right direction.
I would advise you to reach out to our prepaid department to make sure we can address your concern. You have actually reached our postpaid end and do not have access to prepaid account. Please reach back out if you have any other questions or concerns for us. We are always available for assistance.
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