Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Ellipsis Jetpack MHS800L software update for Mac devices
RTAFTJRKT6416
Member

I keep getting frantic messages from Verizon to update software, but the instructions to do so say ***Windows Only***  The instructions contain only a PC tool.  All my devices are Apple.  What up??

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Ellipsis Jetpack MHS800L software update for Mac devices
carol_vzw
Verizon Employee

Sorry about your experience. A Mac option will be available in the next couple days with instructions here:

Update Firmware - Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP | Verizon Wir...

View solution in original post

0 Likes
Re: Ellipsis Jetpack MHS800L software update for Mac devices
7e18n1
Sr. Member

Update the firmware through the device, see page 25 in the manual.

Verizon Ellipsis Jetpack MHS800L user manual:

https://ss7.vzw.com/is/content/VerizonWireless/Devices/Verizon/Ellipsis%20Jetpack%202%20MHS800L/User...

0 Likes
Re: Ellipsis Jetpack MHS800L software update for Mac devices
carol_vzw
Verizon Employee

Sorry about your experience. A Mac option will be available in the next couple days with instructions here:

Update Firmware - Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP | Verizon Wir...

0 Likes
Re: Ellipsis Jetpack MHS800L software update for Mac devices
Jackster1958
Member

Will Verizon send us another text when the Mac updste is available?

0 Likes
Re: Ellipsis Jetpack MHS800L software update for Mac devices
vzw_customer_support
Customer Support

Great question, Jackster1958.

When a new update is available, you will be prompted to update your Jetpack just as you were prompted for any other update on this device.


MahrizaM_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes