I can be both connected and not simultaneously.
To begin with, my home is isolated. My nearest neighbor is 0.5 miles away and I have no cell service. I have a Verizon network extender for cell service, and a Ellipsis Jetpack for the kids when we travel. The house has excellent wifi.
I have a computer running 8.1 with a Win classic shell, so there is no metro. I connected my wifi to the Ellipsis Jetpack, which asked for a password. I used the one on the display and the monitor shows that I am connected.
The Ellipsis display says that there is no signal, despite being 3 feet from the Network Extender and that my phone, just inches away from the Jetpack, has several bars.
If I go to http:\\my.jetpack, I do not get the page as shown on the Verizon support pages. I got a floating window with a username and password. If I enter admin for the user and the Jetpack's displayed password, it fails.
If I try to run the update field, I get a "Device not found" error. Again, my computer shows that I am connected to the Jetpack in the Network settings. It also shows some bytes sent and received between the computer and the Ellipsis Jetpack.
So what do I do next? Very frustrated.