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Ellipsis password not being recognized

Hi all! I just got an Ellipsis jetpack. It still has the factory set password on it. When I go to my devices connect for access, it says password is not valid. I'm taking it right off the jetpack LED screen. I've tried on my laptop and iPad and neither will recognize the password. I did a factory reset just in case and it is the same password I started with. Any help would be appreciated!

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Re: Ellipsis password not being recognized
Customer Support

Here to help Kmp136,

I want to make sure we can get you connected again.  Ensure you are not adding an additional spaces when typing password.  Click on the for additional password steps.

YareliM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!