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How do you add data to jetpack?

I added $$ to my account which I thought would attach to my jetpack but it states expired.  I need help ASAP i'm leaving town and need the data added so I can work on college assignments.

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Re: How do you add data to jetpack?
Customer Support

It's important that your balance updates for your service, stephkwilliams. In order to ensure your balance has been properly applied, please contact our Prepay team at 888-294-6804.

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