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I can't get either my password or my security question to work on my jetpack
Sassygigimama
Member

Someone had hacked into my jetpack a few weeks back. I called tech support to reset the passwords but I did it remotely through a different wi-fi connection. Ever since then, I cannot get into the my.jetpack. It won't take passwords and it keeps telling me the answer to my security question is wrong, even though it is the right answer. Tech support tried to reset but no luck. Anyone have any suggestions? I don't think taking it back to the store I bought it at will help.

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Re: I can't get either my password or my security question to work on my jetpack
vzw_customer_support
Customer Support

We want you to be able to access your Jetpack so you can stay connected. Do you have the exact model of Jetpack device?


HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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