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Jet pack usage
STECUR33
Member

my jet pack usage resets on the tenth of every month.  On feb 8th it was powered down.  Giving time for any usage to catch up from your towers to my usage data for January Billing cycle.  On February 18th the jet pack was powered back on.  Immediately on coming up it showed data usage of 3.62 GB.  Please tell me in relevant logical terms how that is possible.

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Re: Jet pack usage
vzw_customer_support
Customer Support

STECUR33,

 

 

We are here to help! Making sure you can keep tabs on your data & also understand your data usage for your jetpack is important. Allow me to gather a few other details so we can provide some answers. What exact gigabyte plan are you currently on? On February 8th, do you recall how much data you had used at that time? What types of data activity do you use with your jetpack? (Examples: Surfing the web? Watching videos? Streaming music? Going on Social Media sites?)

 

 

AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Jet pack usage
STECUR33
Member

I really don’t remember how many GB I had used at the time of shut down. My purpose was not to check on any data usage.  We left on a vacation.

our usage consists mainly of surfing websites, Facebook, and email.  Music streaming is mainly done through Dish. Some videos will play from Facebook.

we are on your unlimited plan which throttles back at 15 GB.

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Re: Jet pack usage
vzw_customer_support
Customer Support

STECUR33, thank you for clarifying. Let us get to the bottom of the data usage. To further review the usage details, please reference this resource. Please select the "My Verizon Usage Meters" section and follow the steps noted. You can also reference the data utilization tool included in the resource to further see a breakdown of the actual usage. Please keep us posted if you have any further question or concern regarding the data usage. 

http://spr.ly/6589DrZDU

 

JaimeG_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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