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Jetpack in Kuwait
DAVFRE16
Member

I’m in Kuwait right now trying to put a local SIM card in my jetpack. Verizon said it was unlocked and should work but it just says no service available. Anything I can do to make this work? The SIM card does work in my Verizon phone

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Re: Jetpack in Kuwait
Ann154
Expert
Expert

Yep, that model of Jetpack isn't global ready. The OP's phone might be though since the SIM card works in it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Jetpack in Kuwait
vzw_customer_support
Customer Support

DAVFRE16, Being able to activate your Jetpack when you're out of the country is a must. I am confident that we can resolve the Jetpack activation issue you're experiencing. What is the make and model of your Jetpack?  

-JacobV_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Jetpack in Kuwait
DAVFRE16
Member

It is the Ellipsis jet pack. Model: MHS800L

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Re: Jetpack in Kuwait
deloused
Sr. Member

Your hotspot model, while unlocked to accept SIM cards from other carriers isn't compatible with any of the mobile networks currently operating by any of the carriers in Kuwait. Your jetpack hardware radio can connect to LTE networks broadcasting on Band 13 at 700 mhz & band 4 at 1700 mhz. The mobile networks operating in Kuwait use GSM/LTE at 900/1800/2100 mhz frequencies so that model would show no service there 

Re: Jetpack in Kuwait
Ann154
Expert
Expert

Yep, that model of Jetpack isn't global ready. The OP's phone might be though since the SIM card works in it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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