Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Jetpack recall contract cancellation
ejneff101
Member

I returned the recalled Ellipsis Jetpack and received a replacement. However, I still have a monthly bill for the recalled jetpack and a fresh repayment contract on its replacement.

How do I cancel the contract on the recalled device and receive credit for the months that I had paid for it on my new device?

0 Likes
Re: Jetpack recall contract cancellation
vzw_customer_support
Customer Support

Hello, I want to make sure that we get this resolved for you. I can take a look to see what happened with your jetpack and provide options. I have sent you a private message. -Amber

0 Likes
Re: Jetpack recall contract cancellation
ejneff101
Member

Thank you for your quick reply!  The link wasn't working however?

0 Likes
Re: Jetpack recall contract cancellation
vzw_customer_support
Customer Support

ejneff101 I'm sorry you did not get the Private message. I have sent you another. -Dolores

0 Likes
Re: Jetpack recall contract cancellation
ejneff101
Member

Status update - I managed to speak with a human being on this issue after spending an hour on hold. After ~45 minutes of conversation and being offered numerous options, I opted to cancel my (recalled) jetpack contract. $135 charge. However, the representative gave me a $67.50 credit. So, in theory, I came out $22.50 richer.

Present day - Verizon still hasn't cancelled my jetpack contract, charged me a late fee for my bill even though I have Autopay setup, and hasn't posted my $67.50 credit in my bill overview. And continues to charge me an activation fee for the replacement jetpack. What a fudging joke. This company is either completely incompetent, or highly trained to milk time and pennies from their customers. As soon as my contracts are up I will be seeking another provider. All I want is my normal monthly bill....

Re: Jetpack recall contract cancellation
vzw_customer_support
Customer Support

This does not sound like us at all. I would like to get this reviewed. I have sent you a private message. -Amber

0 Likes
Re: Jetpack recall contract cancellation
Daniel5919
Member

This sounds exactly like you Amber. You are doing the same thing to me and probably the other 2.5 million people who's jetpack was recalled and replaced.

0 Likes